Important Terms for Your Ride
DISCLAIMER
NJLIMO.CO, including its affiliates, sister companies, and entities operating under associated business names (DBAs), does not guarantee vehicle availability for reservations made less than twelve (12) hours before the scheduled pickup or for same-day flight-related transportation requests.
Customers making last-minute reservations are strongly encouraged to call or text (732) 930-5466 to confirm availability before booking.
All reservations are subject to confirmation and vehicle availability. To the extent permitted by applicable law, NJLIMO.CO shall not be liable for indirect, incidental, or consequential damages arising from transportation delays or the inability to provide the scheduled service. Where NJLIMO.CO fails to provide a confirmed service, any applicable refund or remedy will be determined in accordance with applicable law.
NJLIMO.CO is not responsible for personal belongings left inside or outside any vehicle. Customers who believe they have left an item behind should contact our office immediately so that we may assist in locating it. Recovery of lost or forgotten items is not guaranteed.
Customers are financially responsible for damage caused to a vehicle by themselves or any member of their party, whether intentional or accidental, during the transportation service.
CANCELLATION POLICY
All reservations are prepaid and non-refundable.
By completing a reservation with NJLIMO.CO, the customer acknowledges and agrees that the reservation is subject to the cancellation and rescheduling terms stated below.
Point-to-Point Transportation
Point-to-point rides are non-refundable once booked. Customers may request to reschedule a point-to-point reservation up to twenty-four (24) hours before the scheduled pickup time.
Rescheduling is subject to vehicle availability and confirmation by NJLIMO.CO. Any applicable fare difference or additional charges will be communicated before the change is confirmed.
Rescheduling requests received less than twenty-four (24) hours before pickup are not eligible under the standard rescheduling policy. A new reservation and full fare may be required.
Airport Transportation
Airport pickup and drop-off reservations are non-refundable once booked.
Cancellations requested within twenty-one (21) days of the scheduled airport pickup are not permitted under the existing airport cancellation restrictions.
Same-day cancellations are not permitted.
NJLIMO.CO is not responsible for airline delays, canceled flights, missed flights, delayed departures, baggage claim delays, tarmac delays, or other airport-related disruptions beyond the company’s control.
Customers are responsible for communicating any changes to their flight or pickup schedule as early as possible.
Changes to airport reservations are subject to company confirmation and vehicle availability. A change that cannot be accommodated under the original reservation may require a new booking at the applicable fare.
Weddings, Proms, Interstate Transportation, and Corporate Reservations
Reservations for weddings, proms, interstate transportation, and advance corporate transportation are prepaid and non-refundable.
The existing six-month cancellation restriction applies to these advance reservations. Cancellations within six (6) months of the scheduled pickup are subject to the full reservation charge.
Any requested schedule modification is subject to company approval, availability, and applicable additional charges.
Late Arrivals and Additional Waiting Time
Customers are responsible for being ready at the scheduled pickup time.
If a reservation exceeds the originally contracted service period, additional waiting time will be charged at $1.99 per minute, where applicable under the confirmed booking terms.
Airport pickups include fifteen (15) complimentary minutes from the scheduled contracted pickup time. Once the complimentary waiting period expires, additional waiting charges and applicable parking fees may apply.
Unforeseen Events
NJLIMO.CO is not responsible for service interruptions or delays caused by circumstances beyond its reasonable control, including severe weather, natural disasters, road closures, government restrictions, airport disruptions, and other unforeseen events.
Any applicable refund, rescheduling arrangement, or other remedy remains subject to the reservation terms and applicable law.
Reservation Charges
Online reservation totals may include the following applicable charges:
Base transportation fare
Weekend surcharges
Late-night or early-morning surcharges
Tolls and parking charges
Additional stops or extended service time
A four percent (4%) credit card processing fee, where lawfully applicable and disclosed before payment
Additional charges will be assessed according to the confirmed reservation and the services provided.
NO-SHOW POLICY
Customers must be present at the designated pickup location at the confirmed reservation time.
If a customer fails to arrive, does not notify NJLIMO.CO of a delay, or cannot be contacted within fifteen (15) minutes after the scheduled pickup time, the reservation may be classified as a no-show.
No-show reservations are non-refundable and may incur charges equal to the full transportation fare plus any applicable waiting time, tolls, parking charges, and other authorized expenses.
NJLIMO.CO is not responsible for passenger no-shows caused by missed flights, canceled flights, diverted flights, missed trains, or other transportation disruptions outside its control.
Customers should contact NJLIMO.CO immediately if they anticipate any delay or change to their travel arrangements.
CREDIT CARD & PAYMENT POLICY
All reservations are prepaid and non-refundable.
Full payment of the quoted reservation fare is required to secure a confirmed booking unless NJLIMO.CO expressly authorizes a different payment arrangement in writing.
For credit and debit card transactions, customers may be required to provide valid payment information for authorization and fraud prevention.
Where applicable, a temporary card authorization of up to one hundred fifty percent (150%) of the estimated fare may be placed to cover anticipated transportation expenses, including tolls, parking, gratuity, additional stops, extended service time, and applicable surcharges.
A temporary authorization is separate from the final charge and does not constitute an additional completed payment. Any unused authorized amount will be released according to the card issuer’s processing procedures.
Additional charges arising from the transportation service will be calculated according to the accepted reservation terms and applicable law.
All transactions are processed in United States dollars (USD).
LUGGAGE POLICY
NJLIMO.CO sedans and luxury sedans can accommodate a maximum of four (4) adult passengers and three (3) standard-sized pieces of luggage, subject to the specific vehicle’s seating and cargo capacity.
SUVs can accommodate up to six (6) passengers and six (6) standard-sized pieces of luggage, subject to vehicle specifications.
Customers are responsible for selecting a vehicle appropriate for their passenger count and luggage requirements.
Passenger and luggage limits must not exceed the vehicle’s legal and operational capacity.
NJLIMO.CO reserves the right to refuse or terminate transportation when passenger or luggage requirements exceed the confirmed vehicle’s capacity. Any applicable charges or remedies will be determined under the reservation terms and applicable law.
PRIVACY POLICY
NJLIMO.CO is committed to protecting customer personal information.
Information provided during the reservation process, including contact details, pickup and drop-off locations, trip information, and billing details, is collected and used for reservation management, transportation coordination, customer communication, payment processing, fraud prevention, and other legitimate business purposes.
Customer information is not sold to third parties. Information may be shared with authorized transportation providers, payment processors, and service partners where necessary to fulfill a reservation, operate our services, or comply with applicable legal requirements.
NJLIMO.CO uses appropriate security measures and secure payment processing systems designed to protect customer information and reduce unauthorized access and fraudulent transactions.
All financial transactions are processed in United States dollars (USD).
CUSTOMER ACKNOWLEDGMENT
By submitting payment and completing a reservation, the customer confirms that they have reviewed and accepted the applicable NJLIMO.CO Terms & Conditions, including the prepaid and non-refundable cancellation policy, rescheduling restrictions, no-show provisions, and additional service charges.
Nothing in these Terms & Conditions excludes or limits any consumer rights or remedies that cannot lawfully be waived under applicable law.
NJLIMO.CO
Website: https://www.njlimo.co/
Phone: (732) 930-5466